Making the decision to rehome your pet is a difficult one. Operation Kindness will do everything we can to accommodate your needs. Please complete the surrender form and attach a current photograph. Emails are answered within 48 hours. If you do not have internet access, please leave a message for our Intake Department. Call: 972-418-7297, and follow the prompts. Your call will be returned within 48 hours.
Animals are scheduled by appointment for Intake Evaluations. This includes a brief Behavior Assessment or Temperament Test as well as a Health Assessment. This is to ensure your pet is going to do well in a shelter environment and that staff & volunteers will be able to safely handle him/her while in our care. Medical records will be reviewed at the time of surrender and our medical team may do a brief exam while you wait. Surrender appointments usually take about 30 minutes.
We do not provide pick-up service. Once your appointment is scheduled, please bring it in at that time. This will give you the opportunity to see our campus, where your pet will stay until it’s adopted, and why Operation Kindness is The Place Where Happiness Begins.
As animals are adopted into new families, new animals are scheduled for Intake Evaluations. These evaluations are scheduled on a space-available basis through our Intake Department.
Animals returning to Operation Kindness, unless adopted recently, go through the same Intake Evaluation process as do new animals. Complete the surrender form, include a recent photograph of your pet, and your email will be answered within 48 hours. Animals are scheduled for Intake Evaluations on a space-available basis.
Previous adopters who only want to leave a message, will have their call returned within 24 hours by our Intake Department. For faster service complete the online application.
It is important to take the animal to the correct municipal shelter. The animal’s family will be looking in the area where the animal was lost. This gives the animal the best chance of finding its family. Thank you for helping this animal!
Just because a facility is not a no-kill shelter, does not mean that the animal will be euthanized. Operation Kindness transfers weekly from surrounding shelters, as do many other rescues. If the animal you have found is not reunited with its family or adopted by another family, it could be transferred to Operation Kindness or another rescue.
The animal will be scanned for a microchip and if one is found, the owners will be notified.
Animals under 8 weeks of age and/or two pounds will need a foster family. We secure the foster prior to scheduling the Intake Evaluation. If you have an animal that is under 8 weeks or 2 pounds fill out the surrender form completely. Please include a current picture of the animal next to an object. This gives our Intake Department an idea of the size of your animal.
YOU WILL NEED A SURRENDER FORM